Phone
(319) 626-2302
Catalog Number : agf1692
Title : SOS: Strategies of Success for the Department Heads
Speaker : Barbara Faruggio
Webplay Recording Date : 9-21-2016
Webplay Price : $ 150 for two weeks viewing
Webinar Purpose:
Do your department heads have an understanding of the basic managerial competency skill sets necessary for success in their role as the manager/leader/change agent, cheerleader and representative for the staff and patient to senior management? Theirs is a complex role torn between meeting the goals imposed by senior management (the tops) and meeting the needs of their own staff (the bottoms).
This Webinar will provide information ranging from the orientation of managers to key concepts for effectively managing presentations to the senior management team. A manager's transition to success is an on-going journey in acquiring competency in a diverse set of skills as shown on the diagram above. The skill sets are inter-related and each requires a discipline approach.
Target Audience:
- Department heads
- Supervisors
- Human Resources
- Senior Leadership
- Quality Improvement/Marketing/Patient Satisfaction Departments
Webinar Objectives:
- List the basic role responsibilities of a manager/department head
- Describe the orientation process for a manager/department head
- Define the key concepts for adult learning for effective staff education
- Name the most effective leadership style for daily operations
- State three techniques for effective communications
- Recall three approaches for a successful presentation
A Few of the Topics that will be covered:
- Middle Management Dilemma
- Role and Reactions of the Tops/Middles/Bottoms
- Role Responsibilities
- Basic components of the job description
- Role Transition to Manager
- Orientation Process
- Promoting from within challenges
- Hiring from the outside challenges
- Leadership Style
- Emotional Intelligence (EI) Understanding yours and others
- Four components comprising EI
- Knowing when to take the high road
- Knowing when and how to confront issues
- Hiring the Right Staff
- Four Stages in the interviewing process
- Five types of questions for an effective interviewing process
- The Signature Interview
- Communicating Effectively
- With staff, peers, senior management
- With patients and physicians
- Principles of Adult Learning Key Concepts
- Presentation Skills Basic Skill Sets
- Time Management
- Delegating and Including Staff
- Living a Balance Life Taking Care of Yourself
Contact Hours:
- Nursing participants: Instruct-online has approved this program for 1.2 contact hours, Iowa Board of Nursing Approved Provider Number 339.
- All other participants: Must attend the entire Webinar and complete a Webinar critique to receive a 1 Hour Attendance Certificate for each program.
Completion of
offering required prior to awarding certificate.
Refund Policy:
Full tuition is refunded immediately on request if the participant has not been sent the program materials and instructions. Once the instructions (including access codes) have been sent, a full refund will be issued only after the program runs and it is verified that the participant did not access the program.